Privacy Policy

SoftStitch

Last updated: June 2026

At SoftStitch, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully to understand our privacy practices.

1. Information We Collect

We collect information from you in the following ways:

• Personal Information: When you create an account, place an order, or contact us, we collect personal information such as:

• Full name

• Email address

• Phone number

• Delivery address

• Billing address (if different from delivery address)

• Any additional information you voluntarily provide

• Payment Information: When you make a purchase, we collect payment information. However, we do NOT directly store your complete credit card or debit card details. Payment information is processed securely through Razorpay, a third-party payment gateway. Razorpay handles all card data encryption and storage in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

• Automatic Information: When you browse our website, we automatically collect certain information including:

• Internet Protocol (IP) address

• Browser type and version

• Operating system

• Pages visited and time spent on pages

• Referring website

• Cookies and tracking data

• Communication Data: If you contact us via email, phone, or our contact form, we collect and retain your communication along with any attachments for record-keeping and to respond to your inquiries.

2. How We Use Your Information

• Order Processing: To process, verify, and fulfill your orders, including payment verification and delivery arrangements.

• Notifications: To send you order confirmations, shipping updates, delivery notifications, exchange request updates, and other transactional emails.

• Customer Support: To respond to your inquiries, resolve issues, and provide customer service.

• Marketing Communications: With your permission, we may send you promotional emails about new products, special offers, sales, and other updates about SoftStitch. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or contacting us.

• Website Improvement: To analyze browsing patterns, improve our website functionality, user experience, and optimize our services.

• Fraud Prevention: To detect, prevent, and address fraudulent activity, security breaches, and unauthorized transactions.

• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Your Consent

• Implied Consent: When you provide us with personal information to complete a transaction, place an order, arrange for delivery, or request a return/exchange, we imply that you consent to our collecting and using this information specifically for that purpose.

• Explicit Consent: For secondary purposes such as marketing communications, we will ask for your explicit consent. You can opt-in to receive promotional emails when creating your account or at any time by contacting us.

• Withdrawing Consent: You can withdraw your consent for marketing communications at any time by unsubscribing from emails or contacting us at softstitchindia@gmail.com.

4. Data Sharing & Disclosure

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Shipping and courier partners (to deliver your orders)

• Payment gateways and payment processors (to process your payments)

• Email service providers (to send transactional and marketing emails)

• Hosting and analytics providers (to maintain and analyze our website)

• These service providers are contractually obligated to use your information only to the extent necessary to provide services to us and to maintain the confidentiality of your data.

• No Sale of Data: We do NOT sell, trade, or rent your personal information to third parties for marketing purposes.

• Legal Requirements: We may disclose your personal information if required by law, court order, government request, or if necessary to protect our legal rights, privacy, safety, or property.

• Business Transfer: In the event that SoftStitch is acquired, merged with another company, or undergoes a change of ownership, your information may be transferred to the new owner so that we may continue to provide services to you.

5. Data Security

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect the transmission of sensitive information such as payment details and personal data.

• Secure Storage: Personal information is stored on secure servers protected by firewalls and encryption technology.

• PCI-DSS Compliance: Our payment processing complies with Payment Card Industry Data Security Standards (PCI-DSS) to ensure secure handling of payment information.

• Razorpay Security: Payment card information is processed and secured by Razorpay in compliance with international security standards. For more information on Razorpay’s security practices, please visit their privacy policy at https://razorpay.com/privacy/

• No Guarantee: While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you use our website at your own risk.

6. Shopify Platform

• Hosting: Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

• Data Storage: Your data is stored through Shopify’s secure data storage infrastructure, including databases and applications. Shopify stores data on secure servers protected by firewalls.

• For more information on Shopify’s privacy practices, please read Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy

7. Cookies & Tracking Technologies

• What Are Cookies: Cookies are small files stored on your browser that help us recognize you and improve your browsing experience.

• Types of Cookies We Use:

• Essential Cookies: Required for website functionality (login, cart, checkout)

• Analytics Cookies: Help us understand how you use our website

• Marketing Cookies: Used to track your interest in our products and deliver personalized advertisements

• Preference Cookies: Remember your choices and settings

• Managing Cookies: You can disable cookies in your browser settings. However, disabling cookies may affect the functionality of our website and your shopping experience. Most browsers allow you to control cookies through their settings.

• Third-Party Analytics: We use Google Analytics and other analytics tools to understand website traffic and user behavior. You can opt-out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

8. Data Retention

• Retention Period: We retain your personal information for as long as necessary to provide our services, process your orders, and comply with legal obligations.

• Payment Data: Payment transaction information is retained only as long as necessary to complete your purchase. After that, your complete payment card details are not stored by SoftStitch.

• Account Information: If you close your account, we will retain your information for 7 days before deletion to comply with legal and accounting requirements. After that, your personal information will be securely deleted.

9. Your Privacy Rights

• Access: You have the right to access your personal information that we hold. You can view and download your data at any time by logging into your account.

• Correction: You have the right to correct any inaccurate or incomplete information.

• Deletion: You have the right to request deletion of your personal information, subject to certain legal and operational requirements.

• Opt-Out: You can opt-out of marketing communications, cookies, and other data collection activities.

• To exercise any of these rights, please contact us at softstitchindia@gmail.com with your request and sufficient details for verification.

• Response Time: We will respond to your request within 30 days. If we require additional information to process your request, we will notify you.

10. Third-Party Links & Services

• External Links: Our website may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these external sites.

• Independent Privacy Policies: Third-party providers have their own privacy policies governing how they collect and use your information. We recommend reading their privacy policies before sharing your information.

• Your information provided to third-party services may be subject to their privacy policies and the laws of their jurisdiction.

11. Age of Consent

• By using this website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into contracts. If you are under 18, you must obtain parental or legal guardian consent before using this website or making a purchase.

12. Changes to This Privacy Policy

• Right to Modify: SoftStitch reserves the right to modify this Privacy Policy at any time without prior notice.

• Effective Date: Changes become effective immediately upon posting on our website. The “Last Updated” date at the top of this policy indicates the most recent revision.

• Material Changes: If we make material changes that significantly affect how we use your personal information, we will notify you by posting a prominent notice on our website or sending you an email notification.

• Continued Use: Your continued use of our website after changes are posted constitutes your acceptance of the modified Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: softstitchindia@gmail.com

• Website: www.softstitch.in

• Business Address: Surat, Gujarat, India

Thank you for trusting SoftStitch with your personal information. We are committed to protecting your privacy and providing a safe, secure shopping experience.